World Class Professional Services – An Overview
Our mission is to be recognised by our customers as an outstanding provider of technology solutions. Being outstanding means providing the most informed advice, being the most professional, delivering the best service and offering the best value. So that we make every business relationship feel important and special.
Central to this is Gradian Services which provides our customers with best in class delivery capabilities based on technical best practice, industry standard methodology and lab simulation. We concentrate on working collaboratively to mitigate risk and maximise the performance of the chosen solution. Our skills matrix provides detailed information on the solution areas we cover.
From a support perspective, our focus is to ensure a consistent balance between the disciplines of first-call resolution, customer satisfaction, priority of issues resolved, and speed of issue resolution.
- Problem statement and definition
- Technology assessment* and review
- New solution design and architectural planning
- Information Security audit and best practice guidance
* Denotes email and encryption specific
- Solution design, build and deployment
- Performance benchmark testing and optimisation assessments
- Technology review and remediation
- Solution documentation and knowledge transfer
- Access to highly skilled and accredited engineers 24x7x365
- Unlimited access by phone, email, web and Skype
- Full case escalation and problem resolution
‘In-country’ 24 x 7 Service Centre
Our own Mail.Cloud and Web.Cloud Service Centre is operational 24 x 7 x 365.
Call Support on +44 (0)1420 540701
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