Telephone & Email Support | Support | Gradian Systems Limited

Our technical services team is trained and accredited to the highest level to ensure problems are identified, managed and resolved through a single common interface.

We operate a permanently manned Service Desk for all technical issues providing unlimited access to telephone and email support.

We provide three levels of technical support which underpin the standard vendor support offerings - Platinum Basic, Platinum Plus and Platinum Enhanced - to suit customers’ individual requirements. Our highest level includes:

•	Telephone support 24 x 7 and unlimited access to email support
•	Remote diagnostics and configuration
•	Priority escalation and issue handling
•	Patch, backup and restore management

•	A dedicated Technical Account Manager
•	Ongoing new release and quarterly training
•	Annual on-site system health checks
•	A Service Handbook and ongoing service review meetings

UK company registered in England and Wales (number 4178475).

Registered office is at HRH House, Mill Lane, Alton, Hants, GU34 2QG.

Click here for our terms and conditions