What is Premium Support Bundle?
Gradian's Premium Support Bundle extends our Premium Technical Telephone Support (PTTS) to include BCS which is our Business Critical Support. With our Premium Support Bundle, you get more than just reactive support—you gain a strategic ally in managing your business’s technology.
Your dedicated Technical Account Manager (TAM) doesn’t just resolve issues; they take a proactive approach, working hand-in-hand with you to ensure your investments remain aligned to your long-term business objectives.
Premium Support Bundle
Value
In addition to all of the core value derived from PTTS, the addition of Business Critical Support means that focus isn't simply on solving problems as they arise. By providing proactive reviews, tailored insights, and ongoing support, your organisation gains value from the strategic direction needed to optimise your IT infrastructure. By identifying opportunities for optimisation and addressing potential risks early, your TAM helps you avoid costly disruptions.
This strategic guidance empowers you to focus on growth and innovation, knowing your infrastructure is secure, efficient and future-ready. Specifically, Business Critical Support provides you with the following additional benefits:
In addition to all of the core value derived from PTTS, the addition of Business Critical Support means that focus isn't simply on solving problems as they arise. By providing proactive reviews, tailored insights, and ongoing support, your organisation gains value from the strategic direction needed to optimise your IT infrastructure. By identifying opportunities for optimisation and addressing potential risks early, your TAM helps you avoid costly disruptions.
This strategic guidance empowers you to focus on growth and innovation, knowing your infrastructure is secure, efficient and future-ready. Specifically, Business Critical Support provides you with the following additional benefits:
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On-Tap Configuration Advice
Delivering quick adjustments, optimised performance, reduced downtime and your improved efficiency.
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Product Upgrade Planning
Keeping your systems up-to-date with the latest features and security patches, to enhance your performance and security posture.
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Technical Account Manager (TAM)
Providing personalised, proactive support tailored to your needs, ensuring ongoing system optimisation.
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Tech Clinic
Providing direct access to experts for troubleshooting and technical guidance, saving you time and resources.
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Annual Security & Compliance Review
Ensuring your systems are secure and compliant against industry frameworks to prevent breaches and fines.
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Service Reviews
Delivering ongoing evaluation of security effectiveness and driving continuous improvement as your business changes.
Technical Account Manager
The inclusion of the Technical Account Manager (TAM) to this powerful package means you have the dedicated guidance of someone within Gradian who serves as your trusted advisor. The TAM works closely with you to understand how your products align with your business objectives, ensuring that every support interaction is focused on your long-term goals.
Building a strong partnership, your TAM becomes your point of contact for all escalations, ensuring rapid resolution of issues and personalised service. The support extends to regular Service Reviews, direct access to product experts, an annual Security & Compliance Review, plus the opportunity to influence future product developments via feedback on roadmaps and new features.
Is Your Current Support
Meeting Your Business Needs?
Have you ever felt that the support you receive doesn’t quite match the level of expertise, responsiveness, or strategic value that your business requires? At Gradian, we understand the frustration of inadequate service, and we’re here to change that experience for you. By truly understanding your unique business needs, we are able to deliver a fully aligned support experience. We want your support experience with us to leave you feeling that you're the most important customer in the world.
Whether it’s proactive communication or involvement in beta programs, Gradian’s Premium Support Bundle provides the expertise and strategic insights needed to keep your business running smoothly.
Take a look at the table below to understand, at a glance, the difference between our Premium Support bundle and PTTS and how it can help you optimise your operations and achieve your objectives.
Includes platform upgrades, configuration optimisation and policy management
Are You Ready to Take Back Control of Your Data Security?
We don’t just fix problems—we work with you to build long-term resilience and safeguard the infrastructure your organisation needs to thrive.
Call us to understand how our Premium Support Bundle can give you the peace of mind you need to focus on what matters most - growing your business!
