Need Help?
Talk to us about your challenges with mail, web and endpoint security. We’re here to help you so pick up the phone:
Call us on +44 (0)1276 534 771
Protecting your critical information, infrastructure and interactions
What do we actually do? It’s surprisingly
simple. We listen to you.
We bring unparalleled expertise to the world of Messaging Security and Compliance. We start by understanding the challenges in your Mail, Web & Endpoint environments, and then we collectively agree how we can help.
Most importantly, we offer more than just product licencing: we’re Solution Specialists. We also provide bespoke consultancy and engineering services including quick starts, health checks and product upgrades on a fixed price basis. Finally, and with a focus on your Business as Usual day-to-day run activities, sit Gradian Support, Gradian TASP™ (Technical Account Service Plan) and Gradian Managed Config.
The jewel in our crown? Without doubt, Gradian Managed Config which is an on-demand Service “Bundle”. For a single fixed annual fee not only will you benefit from the managed config itself, but we also include both Gradian Support and Gradian TASP™ as standard.
Importantly, regardless of the service you choose, our collaborative efforts will complement your compliance programme and objectives.
We take ownership. Run by genuinely nice people, our purpose is to ensure that the Messaging Security & Compliance products and technologies you’ve purchased are uniquely tailored to your individual business requirements. This way we ensure your investment is in the best position possible to work hard for you.
We’ve been around since 2001 (yes we really know our stuff) and consider ourselves to be all about Partnership Made Brilliant™. Our services are designed to make your life easier.
For us, it’s all about you.
It’s about keeping you happy, exceeding your expectations and, let’s be honest, making you look good!
Who are we?
19 years is a long time to watch and learn…
We’re long in the tooth when it comes to experience, but young at heart thanks to our amazing team. We know it’s all about trust and taking that leap of faith. The logos below provide a brief insight into our accomplishments and are intended to help build your confidence in us – we hope they’ll make the decision to use us an easy one. But there’s more to us than that.
Regardless of industry, we’ll work tirelessly to enable technical solutions into your business. We won’t just make them work – we’ll ensure the solutions are both working at optimum performance, are continually serviced and are tailored in support of your unique business requirements. With fully accredited engineers and 24x7x365 UK-based support, we won’t just sell you a license and run. We’re more interested in building trust, loyalty and confidence which means we’re in it with you for the long haul.
Give us a call and let us explain what Partnership Made Brilliant™ will look like for you.
But don’t just take our word for it – hear what our customers have to say…
Daiwa Capital Markets place real emphasis on driving value from our supply chain to ensure we are getting true value for money. Gradian deliver a refreshing level of expertise, professionalism, and empathy to the Daiwa relationship. Their unique value is best demonstrated through the after-sales experience which is of a very high standard.
Darren Spokes, Head of vendor management, Daiwa Capital Markets
Why choose us?
Where do I start? Who can I trust? I need support…
Sound familiar? Look no further…
Tactical help: Plug us in and we’ll take the strain – we’ll help you to get your basic defences working hard(er) for you in full support of your existing compliance programme. We’ll maximise your ROI whilst reducing the burden on your team.
Strategic help: We’ll collaborate to provide a single pane of glass enabling complete transparency to view and govern your security posture across Mail, Web & Endpoint – we’ll improve your visibility, maximise your protection and expedite your ability to act.
All of this effort is underpinned by a serious commitment to Customer Experience (CX). We are laser focused on our areas of expertise and we’re not afraid of turning business away if it’s not our sweet spot. We’d rather say no than pretend to be something we’re not; experience shows that empty promises breed mistrust and mistrust strangles relationships. But let’s not overlook one simple fact here, and that is that we only partner with the best:
How do we do this?
What we do isn’t really about us. It’s about you.
By focusing on what you need, and delivering against it, we both succeed. In support of this, we’ve mapped and developed a suite of Gradian VAPs (Value Added Products) to help meet your operational requirements from a day-to-day run perspective. These have all been created based on feedback from our customers – you see we do listen!
To get an overview of the technical expertise we possess, have a look at our skills matrix. You’ll notice we offer pre-sales, consultancy, post-sales and training within each discipline. Whilst we also offer bespoke service, here are some of our packages:
You may wonder why you’d need additional support when Symantec often include it within their licensing model. You’ll understand why when you see this feature comparison and read about the business benefits:
| Feature | Vendor Support | Gradian Support |
|---|---|---|
| 8x5 Availabilty | ||
| 24x7 Availability | ||
| Unlimited Service Incidents | ||
| Software Releases | ||
| Webex Support On-Demand | ||
| Symantec Knight Alignment | ||
| Support Guide | ||
| Success Professional | ||
| Co-operative Support Excalation | ||
| Management Escalation of Citical Issues | ||
| ITIL Alignment | ||
| UK Based | ||
| Business Visibility |
Download our datasheet to find out more:
If you demand a higher, more strategic technical service and ITIL aligned oversight, then this is made for you. You’ll have your own Technical Account Advocate holding your hand through the entire Email/Web/Endpoint product life-cycle providing multiple valuable business benefits.
Let us take the strain from your in-house team. This service focuses on handling configuration changes to maintain your solution in peak operation. The benefits to your business of this superior level of expertise and global experience will reap rewards in terms of both ROI and your security posture.
Here are our Managed Config services that we currently offer:
Let us take the strain from your in-house team. This service focuses on handling configuration changes to maintain your solution in peak operation. The benefits to your business of this superior level of expertise and global experience will reap rewards in terms of both ROI and your security posture.
Here are our Managed Config services that we currently offer:
Contact us
Call us on +44 (0)1276 534771 or complete this form with your details and we’ll get back to you as soon as we can.
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