Privacy & Cookies

We are committed to protecting your privacy. This policy describes in plain English exactly what data we collect from you, how we use it and how long we retain it. This privacy policy applies in relation to information exchanged via our website and is effective from 14th May 2018. By using this website, you consent to our processing of your information under the terms of this privacy policy.

Who We Are

For the purposes of UK GDPR (United Kingdom General Data Protection Regulation) data protection law, the “controller” is Gradian Systems Limited, a company incorporated and registered in England and Wales under company number 4178475 (from now on referred to as “Gradian Systems Ltd.”, or as “we” and related words such as “us” and “our”). As controller we are responsible for, and control the processing of, your personal data.
Should you need to contact us in relation to this privacy policy, please contact us at [email protected]

What Personal Data We Collect and Why We Collect It

In using our website, we may collect the following personal data from you:

Personal Details

• Your name, email address, job title, organisation, organisation address, contact number and any other information you provide to us, if you contact us using our contact form.
• Your email address and any other information you provide to us, if you contact us using our email address.
Before you disclose the personal information of another person to us, you must obtain their consent, for both the disclosure and the processing of their data.

Technical Data

• Your Internet Protocol (IP) address, and details of which version of web browser you used
• Information on how you use the site, which we record using cookies and page tagging techniques
• Information collected via Google Analytics software, to collect information about how you use our website, including:
• The pages you visit
• How long you spend on each page
• How you got to the site
• What you click on while you are visiting the site

We do not collect or store your personal information through Google Analytics (for example your name or address) so this information cannot be used to identify who you are.

How We Use Your Data

We collect personal data in order to:

• Respond to any requests or feedback you send to us, if you have asked us to
• Provide you with information, products or services that you request from us or which we feel may legitimately interest you. You can choose to opt-out of contact at any time.
• Carry out our obligations arising from any contracts entered into between you and us.
• Notify you about changes to our service.
• Comply with a legal or regulatory obligation

We collect technical information to

• Monitor how the site is being used and to make sure the site is meeting the needs of its users
• Make improvements, for example improving site search
• Gather feedback to improve our services,
• Monitor use of the site to identify security threats

Occasionally we may incorporate cookie-generated data together with other data we hold to communicate with you in the most appropriate way.

Information about you will be kept secure and it will not be supplied to anyone else unless we are obliged or permitted by law to disclose it. We never sell, rent or trade any personal information supplied by you to any third party.

What We Do With Your Data

Gradian Systems Ltd. works with a number of trusted suppliers, agencies and businesses in order to provide you with the highest quality services you expect from us. Some of the categories of third parties with whom we share your data are:

• Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you
• Business partners, suppliers and sub-contractors for the performance of website development
• Analytics and search engine providers that assist us in the improvement and optimisation of our sites

We will not:

• Sell or rent your data to third parties
• Share your data with third parties for marketing purposes
• We will share your data if we are required to do so by law – for example, by court order, or to prevent fraud or other crime.

Our Privacy Principles

• Private: We will never sell, rent or trade information about you to other companies.
• Secure: In accordance with the UK General Data Protection Regulation (UK GDPR) we follow strict security procedures in the storage and disclosure of information that you have given us to prevent unauthorised access.
• Necessary: We will not collect information unless it is used to deliver a better service or to give you useful, relevant information.

Your Rights

You may contact us with any enquiries relating to Data Protection, including to:

• Request access to information that we hold about you
• Correct any information that we hold about you
• Delete information that we hold about you
• Ask any questions about our collection, storage and processing of your data

You have the right to ask us not to process your information for marketing purposes. You can exercise your right to prevent such processing at any time by following the unsubscribe link from our communications or by emailing our data protection team.

Our data protection team may be reached at [email protected] or by calling +44(0)1276 534772.
You have the right to lodge a complaint with your Supervisory Authority. In the UK, the supervisory authority is the ICO, https://ico.org.uk.

Where We Store Your Data

Whilst we are based in the UK, and host services ourselves, we also make use of cloud and third-party services to deliver our services. This may mean that data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). When these transfers are needed, they will be done in full compliance of the General Data Protection Regulation, and all your personal information will be afforded a high level of protection wherever it is stored or processed.

How Long We Retain Your Data

Information that we collect and process shall not be kept for longer than is necessary. However, we will retain information:

• to the extent that we are required to do so by law;
• if we believe that the information may be relevant to any ongoing or prospective legal proceedings; and
• in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

When information is no longer required we will securely delete or destroy such information.

Other Websites

Our website may contain links to and from the websites of our partners or affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Cookies used on this Site

To make full use of our website, your browser needs to accept cookies.

Our cookies do not store sensitive information such as your name or address. However, if you would prefer to restrict, block or delete cookies from our website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences. We also have a ‘Manage your cookies’ section below.

We use the following types of cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They help to keep our website secure and prevent website attacks.
• Analytical/performance cookies. These cookies are used to collect information about how visitors use our site and how well the website is performing. We use this information to compile reports which help us to improve the site. We use Google Analytics to collect this information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages visited. You can visit Google’s website for details of their privacy policy. We may also use Smartlook to anonymously track how visitors to the site interact with it and navigate around it. This helps us to ensure that the layout of our website is easy to use.

Managing Cookies

You do not need to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block cookies you can do this through your browser settings, the Help function in your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

Accessibility

This site is built with the Open Source content management system WordPress. The WordPress community is committed to making sure that WordPress is an accessible tool for building websites and that WordPress helps you create websites that are themselves accessible.

The theme and plugins used on this website have been developed by third parties, the accessibility levels of which are outside of our control.

Changes to This Policy

Any changes we make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy notice.

Contact

Questions, comments and requests regarding this privacy notice are welcomed and should be addressed to [email protected]